Careers

Commercial Underwriter

Description:

Seeking a Commercial Insurance Underwriter.  This position ensures a profitable book of Property & Casualty Insurance business by appropriately evaluating, analyzing and pricing risks within given authority.  Underwriters are expected to work closely with their agents to surpass customer service expectations and build relationships.  Must demonstrate strong decision making skills and be able to work under moderate supervision.

Responsibilities:

  • Evaluate risks
  • Qualify accounts
  • Determine pricing and terms
  • Proper documentation of process and account are expected
  • Present proposals to agents/utilize selling skills to obtain bind orders
  • Successfully maintain hit ratio goals established by team manager
  • Contribute to overall book management and support team manager as requested
  • Team Accountability: actively participate in continuous improvement by fully engaging in huddle & weekly meetings, follow appropriate procedures and workflows

Qualifications:

  • Bachelors Degree preferred
  • 2-5 years of Experience 
  • Actively pursuing professional designation
  • Ability to manage time and workload independently 
  • Strong computer skills and ability to work inside of multiple systems
  • Excellent written and verbal communication skills

Internship

Description:

Norman-Spencer Agency, Inc. is seeking talented students in the Dayton/Cincinnati area for internships with the potential for full-time employment upon graduation. These positions will provide opportunities to investigate careers in the insurance field while gaining hands-on experience prior to graduation. Take advantage of on the job training, mentorship and exposure to all aspects of the insurance industry. Norman-Spencer is committed to developing an engaging, insightful and productive work culture that will build long-term skills for a student’s future success.

Available Internships:

  • Sales
  • Underwriting
  • Human Resources
  • Accounting
  • Customer Service
  • Marketing 
  • Communication
  • Market Research

Requirements:

  • Proficient in Microsoft Office
  • Excellent time management and organizational skills
  • Proactively engage challenges and professional partners
  • Demonstrate leadership through initiative and passion
  • Effective oral and written communication skills

Account Manager \ Account Executive 

Description:

Provide superior service on assigned commercial lines accounts of varying complexity.  Marketing of renewal policies, premium negotiations, preparing of insurance proposals and summaries, policy reviews and comparisons, invoicing and assisting the producer with presentations to the client and client visits when requested.  Process New Business once the account is bound, sending order instructions, request outstanding information, invoicing.  May be assigned special projects by the Team Leader as needed from time to time.

Responsibilities \ Tasks:

  • Provides technical support to Producer
  • Renewals: coordinates with Producer the renewal strategy on specific accounts; usually takes the lead in the renewal process unless instructed otherwise by the Producer.  
  • Renewals: submits broker’s applications to eligible and appropriate carriers, follows up to ensure timely receipt of quotations
  • Prepares proposals as needed for renewals
  • Orders and issues binders, policies, endorsements and other related items, verifies their accuracy, forwards them to broker with appropriate correspondence
  • Determines if direct billing, agency billing or premium financing is appropriate and invoices accordingly
  • Ensures timely receipt of policies and facilitates correction when necessary
  • Reviews audits of policies, verifying accuracy and facilitates corrections as needed.    Monitors timely collection of audits
  • Facilitate the request, receipt and processing of all endorsements.
  • Process incoming e-mail, phone, fax and regular mail requests, responding promptly and appropriately
  • Follow agency credit and collection policy in invoicing and pursuing prompt payment.
  • Process and follow up on cancellations requests to carriers to ensure accurate and timely resolution, maintaining agency financial equity whenever policy
  • Additional service functions essential to provide the customer / broker the quality and service standards developed by the agency.

Qualifications:

    To perform the job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and \ or ability required: 

    • High school diploma with a minimum of 3 years experience or a 5 years insurance experience
    • Proven ability to achieve sales quotas.
    • Ability to understand written and oral communication, and interpret abstract information.
    • Ability to write and/or understand routine reports and correspondence. 
    • Ability to analyze complex insurance situations, needs and options with little or no supervision and communicate these options both verbally and in writing in a clear, concise manner.
    • Ability to calculate figures and amounts in relation to insurance premium both for policy premium and endorsements.
    • Intermediate level of expertise for Outlook, Excel, Word, and any industry - specific programs. ex: agency management systems and\or company proprietary rating or underwriting systems.
    • Property, Casualty Producers license required.
    • Ability to work independently of Producer and take the lead on all elements of client servicing when necessary.


    Producer \ Sales Executive

    Description:

    Responsible for sales activities, from lead generation through close, working with local, retail independent agents to provide a comprehensive, cost-effective insurance program that meets and or exceeds the brokering agents’ client’s needs or requirements.

    Responsibilities \ Tasks:

    • Work with Account manager, giving direction on the marketing or handling of specifically identified renewals
    • Monitor and participate in the retention of renewals
    • Develop annual business plan, which details activities to follow during the fiscal year, focusing on meeting or exceeding sales goals
    • Develop a database of qualified leads through various means such as referrals, lists, telephone canvassing, e-mail, direct mail, and networking.
    • Develop said qualified leads to receipt of submissions from the brokering agents.
    • Develop submissions into customers through obtaining competitive quotes/ solutions and binding the accounts.
    • Assist in the implementation of Norman-Spencer marketing plans as needed
    • Demonstrate the ability to gather and submit detailed business information for underwriting, pricing, and presentation of final proposal
    • Maintain accurate records of all sales and prospecting activities, including but not limited to sales calls, quotes, closed sales and follow-up activities (FUNY)
    • Remain aware of the importance of the profitability of their book of business.
    • Adhere to all company policies, procedures and business ethics codes.

    Qualifications:

      To perform the job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and \ or ability required: 

      • Bachelor’s degree with a minimum of 2-5 years experience in the insurance industry.
      • Ability to understand written and oral communication, and interpret abstract information.
      • Ability to write and/or understand routine reports and correspondence. 
      • Ability to analyze complex insurance situations, needs and options with little or no supervision and communicate these options both verbally and in writing in a clear, concise manner.
      • Demonstrate the ability to interact and cooperate with all employees.
      • Intermediate level of expertise for Outlook, Excel, Word, and any industry - specific programs. ex: agency management systems and/or company proprietary rating or underwriting systems.
      • Property, Casualty Producers license required.
      • Advanced knowledge of insurance products and usages.
      • Advanced knowledge of insurance markets and reference to markets.
      • Knowledge of insurance rating and underwriting procedures.
      • Ability to work independently and take the lead on all elements of the sales process.



      Submit resumes to: 

      Jo Majors

      HR Director

      Phone: 937.432.1646

      Fax: 209.946.6544

      jomajors@norman-spencer.com

      nslogojpg

      Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.